Contact 1

CONTACT US

We would like to chat and hear your feedback! For 24/7 Customer Service, you can email us here support@harlexgold.com

Mailing Address: Harlex Gold 264 Queens Quay West

Toronto, Ontario, M5J 1B5 Canada

Frequently Asked Questions

Please read our FAQ before sending us a message.

Is your jewelry made with real gold/silver?

Yes, we use real 14-18k gold, .925 sterling silver. All of our pieces tested for quality and durability before, during and after production.

How can I be sure of the authenticity of your jewelry?

Harlex Gold jewelry represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewelry Vigilance Committee. We fully guarantee the authenticity of our materials. Every orders comes with a certification & guarantee card.

How long is the shipping?

We ship worldwide!

Tracking & Insurance

After you place your order, we will get ready and ship your package in 48 hours. You’ll receive tracking information via SMS text and/or e-mail. All shipments are insured. Harlex Gold will replace your order if your package get lost or damaged during shipment.

USA & CANADA

Standard Shipping

USPS and Canada Post are used for standard shipping. Please allow 6 – 8 business days for delivery. PO boxes are allowed.

Military APO/AFO

Harlex Gold ships military addresses with USPS & Canada Post.

INTERNATIONAL

International Standard Shipping

Royal Mail, DHL are used for International Standard Shipping. Please allow 6 – 14 business days for delivery.

How does the lifetime guarantee work?

We are committed to providing the highest quality of jewelry. We will replace the product for free of charge, one-time only; if the product breaks, damages, or fades during normal wear. If for any reason we are not carrying the item, you may exchange your piece for a store-credit of equal or lesser value.

What is your return policy?

No, our gold/silver plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting products available.

WHAT IS VERMEIL?

Vermeil is a term used to describe a high quality jewelry that must meet the following standards:

1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)

2.) The gold karat must be at least 12K. We utilize 18K and 14K depending on the piece.

3.) The gold must be at least 2.5 microns thick. This is much thicker than electroplating or typical gold dipped jewelry and will outlast typical gold plated items.

All Vermeil items are a 925 sterling silver base, except Franco chains which are made of a stainless steel base due to the chain style.

Tips on protecting/cleaning your jewelry

Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Some notes for cleaning jewelry:

1. For extremely dirty jewelry, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage.

2. Many websites recommend a baking soda and water (mix in equal parts and cake on the vermeil, leaving for about 10 minutes before rinsing clean) cleaning method, but we have found this doesn’t work very well.

3. Buff or clean the vermeil with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the vermeil. It will strip the finish off, leaving you with just the sterling silver underneath.

What payment methods do you accept?

The following methods of payment are accepted:

– All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…

– Pre-Paid Debit Cards

– PayPal

– Shopify Payment

Send us an email




    This is form is just for demo purpose. No inquiries will be answered.